Purpose of Job

• To support Financial Planners and ensure a smooth delivery of excellent client service and client communication, as per business processes.

• Reports To: Owner Director

• Salary Range: £20,000 - £28,000 - pro rata depending on experience.

• Days - Flexible to suit applicant probably 2 (could be up to 3) days per week.

• Working Hours: 9-5pm

Why is?

As a successful financial planning firm our ethos is to provide an independent financial planning service, building relationships that last a lifetime with both our clients and our staff. We work with a selected number of high-net-worth clients.

With a small but highly trained and qualified team, we are looking for another individual that is enthusiastic, self-motivated, driven, extremely organised and is detail focussed.

We understand the right balance is needed when it comes to work and personal life so we do all we can to encourage a good work life balance. We are based in Cheshire and would prefer someone local but who wants to work flexibly from home.

Benefits

• 25 days holiday (plus bank holidays) pro rata

• Training allowance / support towards qualifications

• Potential for annual bonus up to 10% of salary

• Flexible hours and days to suit your lifestyle

Key Responsibilities & Accountabilities

Client servicing

• Provide a friendly and professional point of contact for clients and enquiries (by phone, and email)

• Organise existing and prospective client meetings and actively manage FP’s diary and workload.

• Prepare client documentation in advance of and following client meetings (as per business processes).

• Manage client service needs and client expectations to ensure client satisfaction.

• Proofread reports and documents.

• Liaise with other team members on work progress per client account and keep clients informed (as per business process)

• Liaise with clients on any administration queries they may have

• Manage and develop data entry, spreadsheets and analysis records.

• Ensure that relevant service components (as per client agreement) are delivered throughout the year in a timely manner

• Open and maintain client files to the required compliance standards

• Ensure action points resulting from client meetings get diarised and dealt with

Client administration

• Check accuracy and completeness of new business documentation

• Ensure that all business applications are processed accurately and efficiently, in a compliant manner to the firm’s standards

• Ensure all supporting documentation is maintained as per company procedures

• Liaise with product providers to ensure timely and accurate responses to clients (progress chasing)

• Send Letters of Authority and gather accurate information as per business process

• Obtain illustrations and application forms

• Produce portfolio valuations

• Ensure fund top ups, withdrawals, switches, and rebalances are carried out accurately and within company timescales

Reviews

• Organise client review meetings as per Annual Review Process

• Prepare paperwork required for the reviews as per Annual Review Process

• Support FPs in the delivery of reviews, if needed

• Ensure implementation of agreed actions

General administration

• Ensure back-office systems are kept up to date

• Filter FP’s general information, queries, phone calls and invitations

• Open, scan, log and allocate incoming post when needed

• Other duties as directed by management

Personal Specification

CRITERIA: Essential or Desired

Knowledge

• Microsoft Word, Excel and electronic diary management E

• Prestwood back-office systems D

• Advanced Excel D

• Knowledge of Financial Services Products E

• Knowledge of cash flow planning tools D

Skills

• Eye for detail E

• Excellent communicator (both verbal and written) E

• Highly organised, methodical, and disciplined E

• Shows initiative and takes personal responsibility for completing tasks E

• Able to work within defined business processes E

• Adopts a positive attitude, willing to assist others when busy E

• Able to work under pressure on occasions to achieve deadline E

• Attention to detail E

• Ability to achieve agreed outcomes without supervision E

Contact

Jacqui Davidson-Slack at jds@pwsltd.uk