Purpose of Job
To support Financial Planners and ensure a smooth delivery of excellent client service and client communication, as per business processes.
Reports To: Owner Director
Salary Range: £20,000 - £28,000 - pro rata depending on experience.
Days - Flexible to suit applicant probably 2 (could be up to 3) days per week.
Working Hours: 9-5pm
As a successful financial planning firm our ethos is to provide an independent financial planning service, building relationships that last a lifetime with both our clients and our staff. We work with a selected number of high-net-worth clients.
With a small but highly trained and qualified team, we are looking for another individual that is enthusiastic, self-motivated, driven, extremely organised and is detail focussed.
We understand the right balance is needed when it comes to work and personal life so we do all we can to encourage a good work life balance. We are based in Cheshire and would prefer someone local but who wants to work flexibly from home.
25 days holiday (plus bank holidays) pro rata
Training allowance / support towards qualifications
Potential for annual bonus up to 10% of salary
Flexible hours and days to suit your lifestyle
Key Responsibilities & Accountabilities
Provide a friendly and professional point of contact for clients and enquiries (by phone, and email)
Organise existing and prospective client meetings and actively manage FP’s diary and workload.
Prepare client documentation in advance of and following client meetings (as per business processes).
Manage client service needs and client expectations to ensure client satisfaction.
Proofread reports and documents.
Liaise with other team members on work progress per client account and keep clients informed (as per business process)
Liaise with clients on any administration queries they may have
Manage and develop data entry, spreadsheets and analysis records.
Ensure that relevant service components (as per client agreement) are delivered throughout the year in a timely manner
Open and maintain client files to the required compliance standards
Ensure action points resulting from client meetings get diarised and dealt with
Check accuracy and completeness of new business documentation
Ensure that all business applications are processed accurately and efficiently, in a compliant manner to the firm’s standards
Ensure all supporting documentation is maintained as per company procedures
Liaise with product providers to ensure timely and accurate responses to clients (progress chasing)
Send Letters of Authority and gather accurate information as per business process
Obtain illustrations and application forms
Produce portfolio valuations
Ensure fund top ups, withdrawals, switches, and rebalances are carried out accurately and within company timescales
Organise client review meetings as per Annual Review Process
Prepare paperwork required for the reviews as per Annual Review Process
Support FPs in the delivery of reviews, if needed
Ensure implementation of agreed actions
Ensure back-office systems are kept up to date
Filter FP’s general information, queries, phone calls and invitations
Open, scan, log and allocate incoming post when needed
Other duties as directed by management
CRITERIA: Essential or Desired
Microsoft Word, Excel and electronic diary management E
Prestwood back-office systems D
Advanced Excel D
Knowledge of Financial Services Products E
Knowledge of cash flow planning tools D
Eye for detail E
Excellent communicator (both verbal and written) E
Highly organised, methodical, and disciplined E
Shows initiative and takes personal responsibility for completing tasks E
Able to work within defined business processes E
Adopts a positive attitude, willing to assist others when busy E
Able to work under pressure on occasions to achieve deadline E
Attention to detail E
Ability to achieve agreed outcomes without supervision E
Jacqui Davidson-Slack at firstname.lastname@example.org