Who we are
We’re a family-run financial planning firm offering independent financial advice to people across the West Midlands and surrounding areas. We exist to help our clients achieve and maintain their financial freedom.
Client Services Administrator
Place of work:
7 Mitchell Court, Castle Mound Way, Rugby, Warwickshire, CV23 0UY
You report to:
Directors & Financial Planners
Your Direct Reports:
£23,000 to £30,000 (Dependent on experience and qualifications)
Employer pension contributions
Financial support for examinations plus time off
24 days holiday + birthday + bank holidays
Christmas Office Closure
Death in service
Flexible and hybrid working available
Ensure that every client’s file is up to date, to aid the efficient processing of business, support the financial planners to deliver recommendations and to chase providers to make sure that our clients are looked after.
Your duties will include:
Provide administrative support to the Adviser/Planners
Organise client information and documentation
Correspond and be in general liaison with clients and policy providers
Submit new business on behalf of the client
Arrange appointments between clients and advisors
Record your client communications (whether that communication is written, oral or electronic) including client related communications with third parties.
Collect and collate information and data about (and from) the client in accordance with the principles of ‘know your client’ and company policy and ensure all the required compliance documentation is present and correct.
Delivery of general office administration: Processing incoming and outgoing business post, scanning and filing.
Liaise with product providers and other third parties to acquire additional information that may be required
Obtain information, quotes, illustrations and product details, and provide comparisons for analysis.
Understand and aid the paraplanners in the preparation of suitability letters and reports for approval by the Financial Planner in line with company policy and prepare associated accompanying documentation as required. This will include the pre-completion of documentation ready for clients to check and sign.
You will commit to continuous personal development, keeping knowledge up to date and retaining supporting records for review
Managing a legally compliant back office system by inputting and checking key data
Who you are
Excellent attention to detail
Must be proficient in MS Office (Word, Excel, Powerpoint)
Confident working with Wrap Platforms
Confident with technology
Adaptable and receptive to feedback
Ability to manage own workload
Willingness to undertake other duties to support the team and business from time to time
Strong telephone communication skills
Eager to learn and develop
Driven to achieve team and personal goals
Commitment to progress personally within Financial Services
Financial services experience preferable
R01 + other CII exams preferable
firstname.lastname@example.org or 01788 711 655